Availability & Rresponse Times
Availability of Management and Claims Staff
- All available to respond 24x7 by telephone and email via BlackBerrys
- All fluent in English
- All with no less than 6 years experience in emergency response and claims handling
Response Times (from message received)
- Regular messages : Within 5 working days
- Acknowledgements : Within the same business day
- Urgent messages : Within 12 hours
- Top Urgent messages : Within 6 hours
- New Casualties / New Matters : Within 1 hour
|