Availability & Rresponse Times

Response

Availability of Management and Claims Staff

  • All available to respond 24x7 by telephone and email via BlackBerrys
  • All fluent in English
  • All with no less than 6 years experience in emergency response and claims handling

Response Times (from message received)

  • Regular messages : Within 5 working days
  • Acknowledgements : Within the same business day
  • Urgent messages : Within 12 hours
  • Top Urgent messages : Within 6 hours
  • New Casualties / New Matters : Within 1 hour
 
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