Availability of Management and Claims Staff

• All available to respond 24x7 by telephone and email via BlackBerrys
• All fluent in English
• All with no less than 6 years experience in emergency response and claims handling

Response Times (from message received)

• Regular messages : Within 5 working days
• Acknowledgements : Within the same business day
• Urgent messages : Within 12 hours
• Top Urgent messages : Within 6 hours
• New Casualties / New Matters : Within 1 hour